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Need Immediate Help?

Start with our German virtual assistant. It provides you with immediate solutions or will give you priority access to the best customer support team based on your questions.

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Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Need Additional Information?

Log in to and submit your request using our contact form.​

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Local Company Registries

Trade Registry: Neuss
Trade Registry Number: HR A 5119
VAT Number: DE 812321109