Local Company Registries
Trade Registry: Neuss
Trade Registry Number: HR A 5119
VAT Number: DE 812321109
Online Support Resources
You’ve got questions, we’ve got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Visit Tracking SolutionsHelpful Shipping Tools
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.
Explore Shipping SolutionsHave a Problem with Your Delivery?
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
File a ClaimSupport When You Need It
Use the phone numbers and email below to access the help centre that best fits your need.
Customer Support
M - F: 7 a.m. to 7 p.m. Sat: 8 a.m. to 2 p.m.
+49 (0)69 66 40 50 60
(Service only in German, local charges may apply)
Billing Questions
M - F: 9 a.m. to 12 p.m.
+49 (0)69 66 40 50 70
(Local charges may apply. Email billing inquiries only to defcr@ups.com)
Contact Information
- Local UPS Address
United Parcel Service Deutschland S.à r.l. & Co. OHG
Goerlitzer Straße 1
41460 Neuss, Germany - Regional UPS Address
UPS Europe SRL/BV
Avenue Ariane 5
1200 Brussels, Belgium - Country Manager
Frank Jørgensen - Email
CustomerServiceDEEN@ups.com
Important note: When contacting us by email, please include your UPS customer number or tracking number in the subject line so we can help you as quickly as possible.