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Support

Help and Customer Service

HOW CAN WE HELP YOU?

GET ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS

This FAQ list is a quick and simple way to find answers to some of your most frequently asked questions about shipping.

If you don't find an answer to your question here, feel free to contact us.

BEFORE I SEND MY PARCEL

WHEN MY PARCEL IS OUT ON THE ROAD

AFTER I HAVE SHIPPED MY PARCEL

Contact options

For support inquiries, use one of the contact options:

Contact support via ups.com

Customer service:

+49 (0)69 66 40 50 60*

Opening hours:

Monday – Friday: 07:00 – 19:00

Saturday: 08:00 – 14:00

CustomerServiceDEEN@ups.com

Important note: When contacting us by email, please include your UPS customer number or tracking number in the subject line so we can help you as quickly as possible.

Billing questions::

+49 (0)69 66 40 50 70*

Opening hours:

Monday – Friday: 09:00 – 12:00

Email billing inquiries only to defcr@ups.com

*(local charges may apply)