Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary (Last Updated: 23/09/2021; 5:52) Temporary service delays due to recent flooding in areas of Germany
Due to recent flooding in parts of western Germany, certain areas continue to be inaccessible. As a result, deliveries and collections are delayed in the following areas and postcodes:
Euskirchen: PLZ 53879-53881
Bad Münstereifel: PLZ 53902
Ahrbrück: PLZ 53506
Altenahr: PLZ 53505
Mayschoss: PLZ 53508
Rech: PLZ 53506
Dernau: PLZ 53507
Bad Neuenahr: PLZ 53449
Heimerzheim: PLZ 53913
Heimersheim: PLZ 53474
Sinzig: PLZ 53489
Bad Bodendorf: PLZ 53489
Remagen: PLZ 53424
We encourage you to track your shipment on ups.com – impacted shipments will received a tracking status of ‘Severe weather conditions have delayed delivery’. We are doing everything we can to minimize the disruption.
Summary (Last Updated: 16/09/2021; 6:05) Service impacts related to Coronavirus
UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions.
Effective 16 August 2021, the procedure of obtaining a physical signature for all Signature Required and Adult Signature Required deliveries is reinstated in Europe.
Due to government safety measures, some UPS Expedited shipments from European origins to the U.S. may experience delays. While these measures are beyond UPS’s control, we are doing everything we can to minimise the impact for our customers. We encourage you to use the UPS Express portfolio for your time-sensitive shipments.
Due to regional outbreaks of Coronavirus, some shipments to and from certain countries in the Asia Pacific region may experience temporary delays as result of local government restrictions.
From 6 September, 2021, until further notice, UPS pickup and delivery services in certain areas of Vietnam are temporarily suspended.
For more details on these service delays, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page.
For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
Reinstatement of UPS Money Back Guarantee
Effective 1 September 2021, UPS Money Back Guarantee for Domestic Standard shipments in the UK is reinstated. For details on where the UPS Money Back Guarantee is available, please click here.
Summary (Last Updated: 06/08/2021; 8:36) Temporary service relaxation for UPS Standard shipments from Great Britain to Germany
Effective 10 May, UPS will add an additional scheduled day in transit for UPS Standard shipments from Great Britain to Germany. This reflects the additional time currently required to clear shipments through German customs, due to increased volumes and shipments arriving with incomplete documentation. Please ensure a complete and accurate commercial invoice is provided for all shipments between Great Britain and the European Union.
These changes will be reflected in UPS shipping systems. For the latest status of your shipment, we encourage you to track your shipments on http://www.ups.com.
Summary (Last Updated: 11/05/2021; 5:31) Service relaxation for Standard shipments from Germany to Belgium