of
  • Operational Adjustment to Shipments to the US from June 22 – June 25, 2021… More
  • UPS Services to and from India… More
  • Service relaxation for Standard shipments from Germany to Belgium … More
  • Temporary service relaxation for UPS Standard shipments from Great Britain to Germany… More
  • UPS is open for business: Service impacts related to Coronavirus… More
Skip to Main Content

What are the identification requirements for picking up a package?

From UPS Access Point Location:


You'll need one of the following forms of identification to pick up your package at a UPS Access Point location:

  • Option 1: Present a government-issued photo ID, such as a passport or a foreign or national ID card.
  • Option 2: Present a photo ID along with a shipper-provided package release code (if required)*

If you need someone else to collect your package on your behalf, they’ll need to bring a valid government-issued photo ID along with a written authorisation signed by original consignee as proof of connection is an official notification (from the shipper or UPS) that provides the shipment/order details for the parcel (recipient name, shipper name, UPS Access Point location address and tracking number). Notifications can be printed out or provided on a smart phone.

If your shipper provides a package release code for your delivery, your friend or family member can present their photo ID and the code to pick up your package.*

*Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to collect your package, your shipper will provide the code directly to you.The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.

From UPS Customer Centre:

You'll need one of the following forms of identification to pick up your package at a UPS customer centres.

  • German Residents: Present a government-issued photo ID, that shows the delivery address.
  • Non German Residents: In possession of a foreign ID, a registration certification must be presented.

Note:
If addressed to a company, a power of attorney is required along with a company stamp.

If being picked up by someone else, the InfoNotice signed by the intended receiver must be provided.