Contact UPS Healthcare
In this business, time is of the essence. That is why we created our new UPS Healthcare™ Customer Care center. Our employees are trained extensively on the business and are solely dedicated to UPS Healthcare customers so you can get answers quickly and get back to doing what matters most – providing for patients.
Contact UPS Healthcare Support
"Are you an existing UPS Healthcare customer with questions regarding healthcare shipments or your specialized account?
For inquiries specific to UPS Healthcare solutions, please +49 (0)69 66308031 and 01806 354 085 to speak to a UPS Healthcare representative or send an email to dehealthcaresupport@ups.com with your account number and medical shipment inquiry details, and a representative will get back to you.
If you are a Frigo-Trans customer or have a query regarding temperature-controlled transport – please contact us at +49 6237 4043-10 or send a message to logistik@frigo-trans.de to obtain specialist assistance.”
More Contacts
UPS® Pickup Point Support
- deplacardsupport@ups.com
- +49 69 6630 8033
Mon–Fri, 8 a.m. – 6 p.m. (Local Time)
UPS® Premier Support
- UPS Premier package service issues or technical support:
Call the appropriate number below based on your preferred language or contact us via email at premier@ups.com, for escalations, contact your assigned PRT representative or the Premier Control Tower at: UPSClarkPremierControlTower@ups.com
- Primary Support (European business hours: 8:00 a.m. – 6:00 p.m. CET)
- English: +44 20 7949 0494
- Dutch: +31 20 504 0544
- French: +33 1 57 32 40 74
- German: +49 69 6630 8388
- Italian: +39 02 4527 9011
- Spanish: +34 91 349 6564
-
After-hours support:
- Phone: +1-866-520-6085 (option 2)
- Email: premier@ups.com (please always copy UPSPremierGuatemalaEscalationDispatch@ups.com)
Support When You Need It
Billing Support
Domestic Billing:
+49 69 66 40 50 70
Import/Brokerage Bill:
+49 69 66 40 50 70
M-F 09:00-12:00
Technical Support
+49 69 66 30 80 37
M-F 08:30-18:00