UPS Money-Back Guarantee

Impact of Coronavirus on our Money Back Guarantee

UPS continues to operate. The coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.

Reinstatement of UPS Money-Back Guarantee for Express Services in Europe

The UPS Money-Back Guarantee was temporarily suspended for all shipments from any origin to any destination from 26 March 2020, however we have now reinstated it for our European customers. Please see the reasons below for more information.

Effective 5 April 2021, the UPS Money-Back Guarantee was reinstated for the following Worldwide Express services:

  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Express Saver®
  • UPS Worldwide Express Freight® Midday
  • UPS Worldwide Express Freight®
  • UPS Worldwide Express NA1®

Effective 10 May 2021, the UPS Money-Back Guarantee was reinstated in Europe for the following Domestic and Transborder Express services:

  • Domestic Express Plus
  • Domestic Express
  • Domestic Express Saver
  • Transborder Express Plus
  • Transborder Express
  • Transborder Express Saver

Effective 1 September 2021, UPS Money-Back Guarantee for Domestic Standard shipments in the UK has been reinstated.

Our Money-Back Guarantees are subject to change. For further details, see the UPS Terms and Conditions.

Prior to shipping, please check to see if your recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the parcel to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on the UPS Money-Back Guarantee.