Terms & Conditions of Carriage

The Terms and Conditions of Carriage are part of the UPS shipping contract and contain the general terms and conditions under which UPS is engaged in the transportation of packages in its own territory and jointly through interchange with its affiliates.

UPS Terms and Conditions of CarriageOpen the link in a new window

Consumer Claims

In case a dispute between UPS and a consumer is not settled by mutual agreement, the consumer may submit a petition for alternative dispute resolution addressed to the Czech Telecommunication Office acting in its capacity specified by Act No. 29/200 Coll., Act of postal services, as amended. 

Český telekomunikační úřad, Sokolovská 219, 190 00 Praha 9,
Email: spotrebitelskespory@ctu.cz,
Web: ctu.cz/resene-spory-ctu