Compare UPS Return Services
More return options. More revenue opportunities.
Merchandise returns and reverse logistics are often overlooked as an opportunity to reduce costs, generate revenue and build positive brand experiences. With UPS, you have access to the broadest portfolio of return options in the industry, including tools and services that support your pre- to post-sales process. Plus, UPS return packages can be accepted in more than 135 countries.
The comparison chart below provides an overview of our return services capabilities. However, we can customise an individual service or combine capabilities to tailor solutions to meet your unique needs. Contact our UPS Returns team for more information.
Who This Is For
Small, middle-market and enterprise-sized businesses with a high volume or complex return services needs.
UPS Return Services Comparison
Monitor inbound returns—from label generation through delivery.
| Features* | ||||
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| UPS RETURNS® | UPS RETURNS® PLUS | UPS RETURNS® EXCHANGE | REVERSE LOGISTICS | |
| Customers can track on ups.com |
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| Process individual and multiple piece returns |
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| Label Options | ||||
| Preprinted Return Label included in outbound shipment |
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| Electronic Return Labels UPS emails your customer directly |
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| Print and Mail Return Labels UPS posts to your customer directly |
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| Create and send return labels for international shipments |
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| Link shipment information directly to service or warehouse operations |
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| Receive the bill after the package is delivered |
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| Provide customers with returns policies and instructions |
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| Collection service from customer location |
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| 1 UPS Collection Attempt Option |
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| 3 UPS Collection Attempts Option |
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| Driver can repackage the return |
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| Customer alert of collection time by phone, text or email |
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| Simultaneous Collection and Delivery |
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| Saturday Collection |
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| Saturday Delivery |
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| Test and repair/replace/refurbish |
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Compatible when shipping through:
| FEATURES* | ||||
|---|---|---|---|---|
| UPS RETURNS® | UPS RETURNS® PLUS | UPS RETURNS® EXCHANGE | REVERSE LOGISTICS | |
| UPS WorldShip™ | |
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| UPS Internet Shipping | |
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| UPS CampusShip® | |
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| UPS Developer Kit Shipping API | |
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| UPS Ready® third party software | |
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| Contract service | |
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* Availability of return service features may vary.
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Delivering possibility.
Remarkable services that go beyond shipping and tracking to help you expand your business.
