Compare UPS Return Services

More return options. More revenue opportunities.

Merchandise returns and reverse logistics​ are often overlooked as an opportunity to reduce costs, generate revenue and build positive brand experiences. With UPS, you have access to the broadest portfolio of return options in the industry, including tools and services that support your pre- to post-sales process. Plus, UPS return packages can be accepted in more than 135 countries.

The comparison chart below provides an overview of our return services capabilities. However, we can customise an individual service or combine capabilities to tailor solutions to meet your unique needs. Contact our UPS Returns team for more information.

Who This Is For

Small, middle-market and enterprise-sized businesses with a high volume or complex return services needs.

UPS Return Services Comparison

Monitor inbound returns—from label generation through delivery. 

Customers can track on
Process individual and multiple piece returns
Label Options
Preprinted Return Label
included in outbound shipment
Electronic Return Labels
UPS emails your customer directly
Print and Mail Return Labels
UPS posts to your customer directly
Create and send return labels for international shipments
Link shipment information directly to service or warehouse operations
Receive the bill after the package is delivered
Provide customers with returns policies and instructions
Collection service from customer location
1 UPS Collection Attempt Option
3 UPS Collection Attempts Option
Driver can repackage the return
Customer alert of collection time by phone, text or email
Simultaneous Collection and Delivery
Saturday Collection
Saturday Delivery
Test and repair/replace/refurbish

Compatible when shipping through:

UPS WorldShip™
UPS Internet Shipping
UPS CampusShip®
UPS Developer Kit Shipping API
UPS Ready® third party software
Contract service

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