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Why are the change delivery options different for each of my UPS My Choice packages?

Each situation is different, and what you buy determines which option the shipper makes available for your delivery.

For example, if you purchase prescription medication, perishable items, or high value merchandise, the shipper may decide that certain delivery change options (e.g., Deliver my Package to Another Address or Pickup my Package at a UPS location) will not be available for that delivery.

As a UPS My Choice® Member, you will have the following options:

  • Pickup my Package at a UPS Location
    (Such as a UPS Access Point™ location or The UPS Store®.)
  • Deliver my Package to Another Address 
  • Deliver my Package on Another Day

UPS My Choice Members and Premium Members can choose from up to three different 2-hour confirmed delivery windows. And Premium Members receive two free 2-hour confirmed delivery window requests annually. An $8 fee is charged for each additional request. Members are charged an $8 fee for each 2-hour confirmed delivery window request.

Members and Premium Members can choose their confirmed delivery window option as early as two days before the scheduled delivery date and as late as 3 a.m. on the scheduled day of delivery.

Note: Your payment method will be billed only upon the timely delivery of your package.
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