Login SettingsProfileAccount SummaryBillingAdministrationAddress BookMobile SolutionsMaintain Your UPS Account
Create a ShipmentView HistoryVoid ShipmentCreate a ReturnShip Using a Batch FileCreate an ImportShip Marketplace OrdersCalculate Time and CostSchedule a PickupUse International ToolsOrder SuppliesOpen a UPS AccountSet PreferencesService Guide
Track ShipmentsAccess UPS My ChoiceLearn About Quantum ViewAdministrationQuantum View ManageQuantum View NotifyQuantum View DataAccess Flex Global ViewVoid a ShipmentBrokerage and Compliance
Critical FreightAir FreightLTL and TruckloadOcean FreightU.S. - Mexico Full Truckload Services
Help CenterGetting StartedShippingTrackingReceiving Your ShipmentBilling and PaymentTechnology SupportFile a Claim
Explore UPS PortfolioIndustry FocusSmall BusinessInternational Trade

1 Alert

I will not be available to receive my shipment when UPS returns. What are my delivery change options?
There are several delivery options available after a delivery attempt has been made and you have received a UPS InfoNotice®:

  • Read the UPS InfoNotice carefully to see if any instructional boxes are checked (for example, the shipment is C.O.D. or a signature is required).
  • You can request that UPS redirect your shipment to another address. Write the alternate address on the "Comments Line" on the front of the UPS InfoNotice, then place it back in the same location where the driver originally left it. This alternate address must be in close proximity to your address, such as a neighbor's address.
  • You may also choose from up to four alternate delivery options using ups.com. On either the ups.com home page or the main Tracking page, enter your UPS InfoNotice number in the Tracking or InfoNotice Numbers field and select the Track button. On the Tracking Summary page, select the Change Delivery button. Choose from one of the following options:

    • Pickup my Package at a UPS Location 
      (Such as The UPS Store, a UPS Access PointTM location, or a UPS Customer Center.)
    • Deliver my Package to Another Address 
    • Deliver my Package on Another Day 
    • Return to Sender

If you need to change the delivery options for your package before the first delivery attempt, you must contact the sender for alternate arrangements.

A fee is assessed for all types of delivery change requests except for Pickup at a UPS Location and Return to Sender. You will only be charged if your request is completed. For more information, select the link below.
View Examples
United Problem Solvers

Other UPS Sites:
facebook Twitter YouTube Google+ LinkedIn