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What issues can I contact the Strategic Account Group support team about?
Issues you can contact the Strategic Account Group support team about include:

  • Customized service support
  • Package tracking information
  • Damage or Claim issues
  • Billing issues
  • Operational issues (e.g., pick up or delivery time)
  • Domestic or international service inquiries (e.g., territory served, time-in-transit, brokerage, customs, rates, restricted items, etc.)
  • Virtually all other inquiries

Your Strategic Account Group support team can directly resolve issues concerning: Domestic or International Air and Ground services, tracking and tracing, pickup requests, supplies, account changes and sales resource notification.  The Strategic Account Group can facilitate the resolution of claims and billing issues, missing or mis-sorted shipments, and retrieval* or re-routing of shipments.

*Additional charges may apply for this service.


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