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I am a Preferred Customer. What should I do if I have more than five billing adjustment requests?
If you have more than five adjustment requests you can compile all the required information into a spreadsheet and create a comma separated value (CSV) file that can be attached to an e-mail.

  1. Access the Support section on your My UPS page and select Request a Billing Adjustment. You will be directed to Select Adjustment Type. 
  2. If you select more than five adjustment requests, you will be directed to E-mail Adjustment Request. 
  3. Select Download to access the sample comma separated value file that gives instructions and examples of how to provide the information needed.

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