If you have more than five adjustment requests you can compile all the required information into a spreadsheet and create a comma separated value (CSV) file that can be attached to an e-mail.
- Access the Support section on your My UPS page and select Request a Billing Adjustment. You will be directed to Select Adjustment Type.
- If you select more than five adjustment requests, you will be directed to E-mail Adjustment Request.
- Select Download to access the sample comma separated value file that gives instructions and examples of how to provide the information needed.