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Ways to Protect Yourself
Protecting Yourself
While UPS does what it can to minimize the risk of fraud, you should realize that you are the first line of defense in protecting yourself. Here are some additional steps to help prevent e-mail and Internet-related fraud:

  • Never respond to or act upon e-mails, or select Web links from any unknown source that requires you to provide, update, or verify personal, financial, or other confidential information.
  • Be wary of any suspicious e-mails or phone calls asking for you to validate your UPS account information.
  • Use a secure Internet browser.
  • Do not give out your My UPS user ID and password.
  • Change your password regularly.
  • Create strong passwords by using a combination of letters and numbers.
  • Always use up-to-date virus protection software and consider using spyware detection programs.
  • Equip your computer with either a software or hardware firewall.
  • Do not access confidential information at Internet cafes, public libraries, etc.
  • If you are using a wireless device, be sure to follow the manufacturer's instructions on establishing the services and settings to ensure a protective level of security.

Here are some additional steps to help protect against reference number tracking fraud:

  • Be wary of any suspicious e-mails or phone calls asking for you to validate tracking numbers with reference numbers
  • Do not give out tracking numbers to unknown parties
  • Create unique reference numbers by using a combination of letters and numbers
  • Change reference numbers frequently

Being aware and protecting your sensitive information is the best way to avoid fraud.

If you have information that you believe could help UPS in preventing or detecting fraudulent activity, we want to hear about it at fraud@ups.com.


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