UPS Mail Innovations® ReturnsUPS Mail Innovations

Give Your Customers the Advantage of a Convenient Returns Option

Turn Returns into Your Advantage

UPS Mail Innovations® Returns is a contractual postal returns solution that offers convenience and efficiency for you and your customers.


Ideal for companies that frequently ship large envelopes and lightweight packages to customers, UPS Mail Innovations Returns allows your customers to return their packages through the U.S. Postal Service® (USPS).

  • Provide a return label to your customers in the original shipment, online, or through email.
  • Your customers can return flat and lightweight packages through the postal channel of their choice (personal mailbox, USPS collection box, and the local post office).
  • Or, customers can arrange for a free scheduled pickup from the USPS for larger items, up to 70 pounds.


After a returned package is scanned into the USPS network, you and your customers can easily track it on

  • Gain visibility to plan for inbound shipments and inventory.
  • Sign up for email notifications and receive accurate status updates.


Our network of regional processing facilities pick up packages at postal locations daily. Packages flow through the UPS Mail Innovations network to be processed and delivered back to the shipper.

  • Get consistent time-in-transit for inbound shipments.
  • Complete exchange and return transactions quicker, improving customer satisfaction.

A convenient and easy returns policy drives customer satisfaction, increased sales, customer loyalty and an improved customer experience. Let our strength become yours when our postal logistics experts go to work for you.

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