Build LoyaltySmall Business

Keep Your Customers Coming Back

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Let us be your partner in creating superior customer experiences: increase customer satisfaction and strengthen their loyalty to your business with enhanced shipping, flexible returns, and more control over deliveries.

Superior Shipping Options

Since your customers' needs vary, we offer high-speed options so they can get shipments as soon as they want them, or they can choose more economical services for less-urgent deliveries.

A Delivery Network for Your Busy Customers

Home delivery doesn't work for everyone. Give your customers the option of collecting their shipments from one of our UPS Access Point® locations. We hand-pick these local spots, places like grocery shops and petrol stations, for their reliability and convenience. With weekend and evening hours, your customers get more flexibility - and you get happier customers.

Reliable Returns

A flexible returns policy can deliver customer satisfaction and fuel increased sales over time. We have more returns options than any other carrier. They're hassle-free for your customers--and efficient and cost-effective for you. Streamlining your returns process can help you get the most out of existing inventory and gain better control over your supply chain as a whole.

Quantum View Notify®

Give your customers the information they want, before they need it. Keep them informed about their shipments with proactive email notifications through Quantum View Notify. Provide an alert when a package requires a signature, has been delivered, or is experiencing delays.

Sustainable Efforts

Consumers are continuing to focus on the environment, and they stick with companies who do the same. See how you can reduce your environmental impact with UPS, and how we're taking steps every day to reduce our carbon footprint on a global scale.

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