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Shipping BasicsE-commerce

Meet demand. Maintain efficiency.

A study of the online customer


Selling your product online means you don't have a floor full of sales associates available to anticipate customers' every need. Your website and your shipping and tracking options are going to have to do that for you.

Offer different speeds for different needs.

Online shoppers want more than just product choice - they want a variety of delivery options too. Offer dependable delivery no matter what the chosen speed: From next day to next week, we've got a service to deliver your customers' orders when they want them.

Track shipments for your customers - and your company.

Send customers tracking notifications with current delivery status, keeping them informed and letting your customer service reps focus their efforts on things like product support or order completion.

Request notifications during shipment creation so customers can track either on ups.com® or in our mobile app - or have a developer integrate our tracking Application Programming Interface (API) with your software so customers can find delivery information directly on your site.

Of course, tracking isn't just for outgoing shipments nor is it solely for your customers. You need to see all moving shipments - inbound and outbound - so you can better plan inventory, staffing and budget.

Use Quantum View® tracking software to get that comprehensive look across your supply chain: Watch all shipping activity, pinpoint and resolve potential issues, and create automatic delivery updates for your customers.

UPS Access Point Network

Give customers convenient delivery options.

Build on the convenience of the online shopping experience; let your customers choose when and where to collect their deliveries.

Instead of waiting for deliveries at home - or missing them altogether - online shoppers can choose to collect their eligible deliveries from a hand-picked UPS Access Point™ location (like a local corner shop or petrol station). Your customers keep control of their schedules, while you demonstrate your commitment to customer service.

Make returns a selling point.

Post your returns policy clearly on your site: Many customers look for that before making a purchase decision.

Having a flexible policy that's easy for customers can boost satisfaction and fuel increased sales over time. We're here to help with several returns services and a team of experts who can advise you on ways to streamline your processes to get the most out of existing inventory.

Manage shipping costs online.

You run your business online - why not manage your UPS account the same way? Get options for viewing, paying, and managing your UPS bills electronically and minimise wasted paper and time spent auditing bills and paying invoices.

Recommended Products and Services

  • UPS Developer Kit
    UPS Developer Kit

    Integrate APIs designed to improve efficiency, accuracy and flexibility

  • Quantum View Manage
    Quantum View Manage

    Get a complete picture of all your shipping activity with this web-based solution

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