Product returns cost money--no one's disputing that. But a flexible returns policy can deliver customer satisfaction and fuel increased sales over time. In most countries, more than half of online shoppers have returned an online purchase. Easy returns and exchanges lead to repeat purchases and are a top driver of positive recommendations.
Because one-size-fits-all doesn't always fit, we have multiple UPS Returns® solutions to meet your level of need.
We've got more returns options than any other carrier. They're hassle-free for your customers--and efficient and cost-effective for you.
Integrating UPS Returns technology into your business systems lets your customers make returns requests directly from your website. We offer three return label options, so you can choose the best fit:
Should your customers need high-value product returns or replacements, we can offer peace of mind with contract-only solutions like UPS Returns Exchange or UPS Returns Pack and Collect. With UPS Returns Exchange, a UPS Driver delivers a replacement item to your customer while simultaneously collecting the return shipment. With UPS Returns Pack and Collect, a UPS Driver collects a return on the next business day and packs it using a specially-designed box provided by us.
Reverse logistics can bring great value to your bottom line--better manage and re-integrate your returned materials for streamlined practices, reduced waste, and continuing profits from your existing products. Refund or replace customer purchases quickly, and help reduce downtime for their repairs, as well.
*Source: IMRG Valuing Home Delivery Review, 2012