Login SettingsProfileAccount SummaryBillingAdministrationAddress BookMaintain Your UPS Account
Create a ShipmentView HistoryVoid ShipmentCreate a ReturnShip Using a Batch FileCreate an ImportShip Marketplace OrdersCalculate Time and CostSchedule a CollectionUse International ToolsOrder SuppliesOpen a UPS AccountSet PreferencesService Guide
Track ShipmentsAccess UPS My ChoiceLearn About Quantum ViewAdministrationQuantum View ManageQuantum View DataAccess Flex Global View
Critical FreightAir FreightOcean FreightCustoms Brokerage Services
Getting StartedShippingTrackingReceiving Your ShipmentBilling and PaymentTechnology Support

Cookie Disclosure

This website uses cookies. By continuing to use the website, you consent to the use of cookies.
What happens if after shipment processing the supplier realises my UPS Import Control shipment information has changed?
If after shipment processing is complete there is a change to the shipment information, you will need to instruct your supplier to notify you so that the initial shipment can be voided and a new shipment can be processed.

The following scenarios would require you to void a shipment and process a new shipment:

  • The number of boxes in the shipment changes
  • The weight of the packages changes or is improperly recorded

Note: If the weight is improperly recorded and the shipment is not voided and is processed through the UPS system, as the importer, you may receive a supplemental charge/billing once it has been determined there is a discrepancy.
View Examples

Other UPS Sites:
United Problem Solvers