Note: Online collection request service is not available in all countries. If this service is not available in your country, call your local UPS office.
To check the status of your UPS On-Call CollectionSM, use the Shipping History or Collection Request Number printed on your receipt.
Select Shipping History from the Shipping menu on the ups.com homepage. Then select the radio button next to your shipment and select Show Detail/Receipt. On the Shipment Details page, select the Collection Request Number and the status information will be displayed.