When your customers need to return something, how easy do you make it? With UPS, returns are easy. Your customers can conveniently receive a return shipping label by e-mail, mail or on line and you can get more control over the mode and speed of your return shipments, creating a more efficient process. You and your customers both get end-to-end visibility, which can result in fewer calls to customer service and stronger customer loyalty.
Speed. Scale. Scope. These are the logistical resources you need to successfully carry out a product recall. Without them, the effected product could be given to patients and linger in the press, impacting both patient health and your reputation.
UPS has experience executing product recalls, from shipping recall notices and replacement units to returning product for quarantine or disposal. The flexibility of our global network of healthcare distribution facilities paired with our large base of experienced employees and transportation network, enable us to execute product recalls fast, efficiently and within regulatory compliance.