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Safeguarding Products Keeps Asia's Healthcare Executives Up at Night
Press Release

Product Security Rises to Top Spot While Regulatory Compliance Remains Top Concern in UPS's Annual Healthcare Survey

SINGAPORE, September 18, 2013 - Product protection, which includes security of high-value shipments and product spoilage prevention, is the top challenge for healthcare executives in Asia, according to UPS's latest "Pain in the (Supply) Chain" healthcare survey, conducted by TNS.

The UPS "PITC" survey, now in its sixth year globally and in its third year in Asia, revealed that 76 percent of Asian executives are concerned about product security, significantly higher than their peers in North America (45 percent) and Western Europe (47 percent). Similarly, 67 percent reported product damage and spoilage as a top concern, nearly double that of North America (38 percent) and Western Europe (34 percent).

"Developing markets in Asia face varying degrees of infrastructural development, as well as rapid growth rates and non-harmonized regulations, all of which may have contributed to the concerns raised," said Lim Bee Koong, director, healthcare strategy, UPS Asia Pacific. "UPS's dedicated facilities with its full range of temperature controlled environments are equipped with technologies and processes to ensure business continuity. We place significant effort in this area, putting UPS at the forefront of product protection."

Increasing regulatory expertise to overcome compliance challenges

Along with ensuring product protection, regulatory compliance remained a top concern among all executives surveyed (70 percent of Asian respondents). Consistent with other geographies, healthcare companies in Asia are making strategic moves to invest in technology, develop more partnerships with third party logistic providers, and increase internal expertise to help them address compliance issues.

Optimism amidst the concerns

The survey revealed that Asian healthcare executives are still grappling with supply chain issues compared to their counterparts in North America, Western Europe and Latin America. These issues include product security, gaining access to global markets and new business channels; suggesting that there is a gap where third party logistic providers can step in to support with tailored solutions.

Despite this gap, Asian healthcare executives are globally the most optimistic about the economy, with only 31 percent reporting that they are still feeling the effect of the recent years' downturn (compared with North America - 57 percent; Western Europe - 47 percent; and Latin America - 69 percent).  Among the Asian respondents, 74 percent are also planning to expand globally in the next five years. Consistent with 2012's results, China, India, Brazil and the United States are the top four countries targeted for global expansion and investment in new technologies remains on top of the list for companies to improve competitiveness and enhance efficiency.

"Industry experts estimate 25 percent of healthcare products are time and temperature-sensitive and require specific cold-chain transportation and storage," Lim added. "To protect these high-value products, manufacturers are looking to invest in technology and in third party logistic providers. We have invested heavily in temperature sensitive services such as UPS Temperature True® which helps maintain shipment visibility and integrity, ensuring that shipments arrive in perfect condition". To get the full findings of the UPS Pain in the Chain survey, including the global results and an executive summary, visit www.pressroom.ups.com/healthcare.

About UPS Pain in the (Supply) Chain
The UPS Pain in the (Supply) Chain survey was a blind, in-depth phone survey conducted by TNS on behalf of UPS of approximately 441 healthcare executives in the U.S., Western Europe, Asia and Latin America. Qualified respondents were senior-level decision-makers responsible for supply chain and logistics in the pharmaceutical, medical device and biotech industries. Surveys were conducted between February to April 2013.

About UPS
UPS (NYSE:UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business.  Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.  The company can be found on the Web at UPS.com and its corporate blog can be found at blog.ups.com.  To get UPS news direct, visit pressroom.ups.com/RSS.
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