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UPS Opens Shared Services Centre in Hefei
Press Release

Facility will Enhance Business Operations and Improve Customer Service

HEFEI, CHINA, October 26, 2010 - UPS today announced the official opening of its UPS Shared Services Centre in Hefei, Anhui Province, aimed at enhancing its operations and customer experience. The 4,456-square-metre facility is the company's largest shared services facility in the Asia Pacific region.

Speaking at the official opening ceremony, Derek Woodward, President of UPS Asia Pacific Region, said, "The UPS Shared Services Centre is a strong testament of our commitment to continually improve the customer experience by better utilising our network, workforce and facilities. It also underscores our promise to support our customers' growth in this fast-growing region by expanding our capabilities in China."

"Providing excellent customer service has always been the main guiding principle for UPS, and the opening of the UPS Shared Service Centre in Hefei today is another demonstration of our commitment to our customers in China," said Richard Loi, President of UPS China. "By establishing our shared services centre in Hefei, we will optimise and consolidate our key internal processes in the Asia Pacific region and focus on our core business of providing transportation and logistics solutions to our customers."

The UPS Shared Services Centre in Hefei is located at Anhui Service Outsourcing Industrial Park, and is the first collaboration between UPS and Anhui Province. The facility consolidates key work processes and resources from UPS operations in China and other Asia Pacific countries, including accounts payable, key entry work, billing, payments and vendor maintenance. The Centre is expected to create up to 600 jobs locally in Hefei.

Mr. Sun Zhi Gang, member of the Standing Committee of CPC Anhui Provincial Committee and Vice Governor of Anhui Province said, "The implementation speed for industry shift prototype cities throughout Anhui is increasing rapidly, leading to bright prospects for the expansion of UPS alongside the economic growth of Anhui. I hope UPS fully utilizes Anhui's talent resources and location advantages to tap the great potential of the outsourcing industry and develop a bigger and stronger UPS Shared Services Center."

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