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How do I create a return shipment?
To create a return shipment, follow the steps below:

  1. Once logged in, select the Shipping tab at the top. In the area at the left, select Create a Shipment, then select Create a Return.
  2. On this page, select or enter a Return From address (the original recipient address) from the drop-down list or an external address book (if available). Confirm the Bill To information. To make changes, select Edit.
  3. For each return package, select the type of packaging from the drop-down list (for example, packaging provided by UPS, UPS Letter, your packaging, or other) and enter Weight. Confirm, write over, or enter a Merchandise Description using specific language, such as annual reports (documents) or 9mm steel screws (non-documents). Avoid general terms such as documents, printed material, and samples. If needed, enter a Declared Value. Some trans-border returns could require a Merchandise Description (for example, textiles, machine parts, etc.). For documents and similar materials, check Documents of No Commercial Value.
  4. Select the Return Service you want to use from the drop-down list. When selecting a return service you have the option of billing yourself, the person or company returning the package, or a third party.
    In some countries, multi-piece return shipments are allowed. In those countries, a drop list appears on the page, allowing the sender to select up to 20 packages for the return shipment. Multi-piece returns are not allowed in the U.S. and Puerto Rico.
  5. Reference Number 1 displays your default preference, or you can fill in the field, at your option. The reference number on this page helps you and your company track your return shipment using a purchase order number, invoice number, department number, or any value (combination of words and numbers) your company requires for its internal accounting.
  6. Confirm the Payment Information, which displays your default payment methods in the drop down menu. You may also enter another UPS Account Number or payment card (for example a debit or credit card). 
  7. To encode the reference number on your shipping label, select the checkbox. You can also choose to send an E-Mail Return Notification. When the return package enters the UPS system, an e-mail notice will be sent to the recipients you've indicated.

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