Returns can be tricky--especially when they involve high-value or bulky items. UPS Returns Plus gives you greater control of the process and amplifies your level of service by helping you ensure added security for valuable items and better attend to your customer's needs.
With UPS Returns Plus, our drivers come straight to your customers' doors to collect return items, giving you added insight into your inbound returns while providing your customers with more personal service. We create the return label ahead of time, and the driver brings it when they pick up the shipment.
UPS Returns Plus is ideal for:
- Healthcare companies whose customers are home-bound or elderly
- High-tech businesses and manufacturers handling premium repairs, component servicing, or warranty fulfilment
- Retailers who want to offer superior customer service
Standard UPS Returns features--like the ability to process single- and multiple-piece returns, create commercial invoices, and monitor inbound and outbound returns--are also available with this service.
Choose from two UPS Returns Plus options for your business:
1 UPS Pickup Attempt (UPS 1 Attempt Returns Plus)
A UPS driver will attempt to collect the return package one time. If it is not available for pickup, the UPS driver will leave a return label at the pickup location. Your customer can then take the package to any UPS location, provide it to a UPS driver, or request a UPS On-Call Pickup®.
3 UPS Pickup Attempts (UPS 3 Attempts Returns Plus)
A UPS driver will attempt to collect the package over three business days; after the third attempt, the return label will be sent back to UPS.
As with all UPS Returns services, your company is not billed for transportation until the package is delivered. Use UPS Returns Plus when shipping through WorldShip®, UPS Internet Shipping, UPS CampusShip®, UPS Returns Technology, or UPS Developer Kit-compatible shipping systems, where available. Saturday delivery may also be available for UPS Returns.