Posted October 12, 2016
As Samsung defines and communicates its recall replacement program for its
Samsung Galaxy Note 7 phones, UPS has offered our support and will continue to
monitor the situation. UPS follows International Civil Aviation Organization
(ICAO), International Air Transport Association (IATA) and U.S. Department of
Transportation (DOT) guidelines that currently prohibit air shipments for any
lithium battery products recalled for safety reasons.
Health Canada and the United States Consumer Product Safety Commission (US
CPSC) have issued a join recall. Transport Canada has approved specialized
packaging that will allow the recalled devices to be shipped via UPS
Standard® only, without having to declare them as a dangerous good.
For safety reasons, each package will be shipped with a Class 9 Hazard Label,
however. The packaging is very secure, with a ceramic liner. It will display the
Transport Canada authorization permit code, "TU 0550". Samsung has made
arrangements to provide the necessary packaging that customers will need, as
well as a return label to complete the return.
Samsung encourages all Galaxy Note 7 users to power off the device and return
it to the location where it was purchased for an exchange or for a full refund.
For more information, please visit http://www.samsung.com/ca/news/local/samsung-canada-announces-return-process-for-galaxy-note7-devices
UPS is committed to the safe transportation of hazardous materials in all
modes, and we adhere both to U.S. and international regulations and standards
for shipping batteries. We work with the many responsible consumer electronics
and battery manufacturers to follow all guidelines.
Continue to check here for more information as we learn more about the