Labels and Receipts FAQ

What types of printers can I use to print labels?

You can use the UPS Thermal Printer, a Hewlett Packard LaserJet or compatible laser printer, or an inkjet printer.

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How do I set up the UPS Thermal Printer?

The Printer Preferences on the Shipping Preferences page allow you to install a UPS thermal label printer, print a sample label, set a Print Receipt default, and set your UPS Thermal Printer as your default printer for labels and receipts.

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How do I print a label?

You can print labels to your UPS Thermal Printer, a laser printer, or an inkjet printer.

Print using a laser or inkjet printer: From the Begin Your Shipment page, select Ship Now. Your labels will appear in a single pop-window. If you have selected to print a receipt in your Shipping Preferences, the receipt will also appear in the window. Select Print from the print dialog box.

Print using the UPS Thermal Printer: From the Begin Your Shipment page, select Ship Now and labels print to the UPS Thermal Printer.

Note: You can also specify the UPS Thermal Printer as your default printer in your shipping preferences. Do not set the thermal printer as your Windows default printer on your PC as other documents will be sent to the thermal printer.

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Why do my labels keep getting cut off when I print them?

If your labels are being cut off when printing (i.e., missing a border, text, etc.), you may need to adjust your print margin settings. On a PC, select File, and go to Page Setup.

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Why is my printed label fuzzy?

In some cases, you may need to wait until the labels fully load in your browser before printing a label. To ensure accurate scanning, reprint the label and discard the illegible one.

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Why is my label printing too small?

You may need to adjust your desktop font size, or set your default font to an adequate size.

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Why do my labels created on inkjet printers have broken lines and bar codes?

If your ink cartridge is running out of ink or the cartridge is new, the lines created on the labels may be broken or light. Replace old ink cartridges and use your printer diagnostics to improve the print quality until dark, crisp, solid lines are printed. Your UPS driver may be unable to accept a package if the label is unreadable or unscannable.

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What are my options if I am unable to print a label during the UPS CampusShip process?

When printing does not start for unknown reasons, wait a few minutes and try printing again. If the label still does not print, check your cable connections. Then restart your computer and printer before trying to print again.

You also have the option of reprinting the label from Shipping History within 24 hours. Typically, it takes less than 15 minutes for your shipped packages to appear in your Shipping History.

If the printing problem persists, you may need to reinstall your printer driver. Check your printer manual, or contact your company's tech support staff.

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How should I attach the labels to the packaging?

The label should be affixed to your package with a clear plastic pouch, which you can obtain from a staffed UPS Service Center. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label area. Be careful not to obscure or damage the bar codes or addresses.

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How long should I retain my UPS CampusShip receipt?

Although UPS CampusShip keeps your Shipping History online for 90 days, you should retain your UPS CampusShip receipt for the duration of the claim liability period. The claim liability period for misplaced packages starts on the date the package was shipped and runs nine months for Domestic and six months for International. For damaged packages, the claim liability period is 90 days from receipt of UPS's damage notification.

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