When equipment goes down, you want to get replacement parts there, pronto. Our global field stocking locations (FSLs), combined with efficient transportation, get parts to your field technicians in no time. Your techs can efficiently repair equipment in the field, reduce customer downtime and help you meet your service commitments.
When important equipment goes down, so can your customer’s business. And they’re counting on you to fix it ASAP. With centralized or local parts inventory through over 850 global field stocking locations, coupled with robust same-day or next-business-day delivery options, we get parts to your field techs fast. So critical equipment doesn’t stay down long.
We know your install base and service levels are unlike anyone else’s. That’s why we can offer a sophisticated service parts planning solution to ensure you always have the right parts in the right locations. So you can minimize inventory, maximize service levels and adapt to changing demand.
When old parts sit in technicians' vehicles, your bottom line takes a hit. It doesn’t have to. Our flexible, cost-effective service parts returns and reverse solutions—many using the extensive UPS Access Point® network for easy pickup and drop off—can get products returned, serviced or repaired and back in inventory fast. So both your customers and your CFO stay happy.
You want to know that when critical parts have to cross borders, they’ll cross quickly, compliantly and reliably. Our IOR/EOR services let you establish legal entities in more than 125 countries, regardless of whether or not you have an established entity there. Because governments recognize us as the official party of a transaction, we can pay duties/taxes and file specific declarations on your behalf.
Just because a part went bad, doesn't mean it has to be tossed. Parts are expensive, and often quite salvageable. Our field stocking locations and tech service centers can screen, test and diagnose critical parts—or whole units—to determine viability. Then decide if they can be refurbished and returned to inventory, or recycled. That’s good for inventory levels and your bottom line.
An airtight replacement parts solution.
Changing old-school rules for a greener returns solution.
Decrease service logistics costs and parts inventory.
Expand into new domestic and global markets.
Improve service technician efficiency.