Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
Quantum View Manage will be retiring soon, and all your tracking needs will be taken care of in your UPS My Choice® for Business account. Rest assured, we have made sure that UPS My Choice for Business can meet all of your shipment visibility needs before the Quantum View Manage retirement beginning on 28/9/2026.
Here are some details to keep in mind throughout this transition:
- This process is automatic and requires no action on your part.
- We will begin retiring Quantum View Manage on 28/9/2026, after which you will no longer be able to access shipment details as well as other reporting, notification and alert settings.
Temporary service delays are expected for shipments from the following China Mainland origins to selected destinations until further notice. Please see below for more information:
- Up to two additional business days from Southern China Mainland to Asia Pacific
- Up to one additional business day from Southern China Mainland to the U.S., Americas and Europe
- Up to one additional business day from Eastern and Northern China Mainland to the U.S. and Americas
For the latest information on the status of your shipments, please track your package on ups.com/cn.
Please contact your UPS Account Manager or the UPS Customer Service hotline at 800 820 8388 / 400 820 8388 if you need any assistance.
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.