Last Update: December 10, 2021
We at United Parcel Service, Inc., along with our subsidiaries and affiliates (collectively, "UPS"), respect your concerns about privacy.
This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices. This notice does not apply to The UPS Store or any other retail location. This Notice does not apply to any subsidiary or affiliate of United Parcel Service, Inc. that maintains its own privacy notice, including The UPS Store or any other retail location.
Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements.
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We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centres which may be recorded.
The types of personal information we may obtain include:
We also receive consumer personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms, or third party partners such as analytics or marketing providers.
When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.
In addition, when you visit our websites, use our apps, or interact with UPS-related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon" also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store “clickstream” data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also may use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors' online activities, over time and across third-party websites, when using our websites and apps.
The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook "Like" button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.
We may use the information we obtain to:
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customising our users' visits to our websites and apps, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites and apps, and (iii) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites and apps, identify users of our websites and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to "do not track" requests from browsers.
On our websites and apps, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Notice provides details and explains how to exercise your choices.
We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our pick-up and delivery services, we share shipping information with third parties such as senders, consignees, third party payers and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may share the personal information we obtain with our affiliates, franchisees, resellers and joint marketing partners. These entities, which collectively are referred to here as the "UPS Business Partners", may use the information for the purposes described in this Privacy Notice. We may share physical location data with our UPS Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not UPS Business Partners for those parties' own purposes, such as to offer products or services that may interest you.
Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and UPS is not responsible for those providers' information practices.
Many of our customers outsource all or a part of their supply chains to us. Through our forwarding and logistics business units, we manage these supply chains, focusing on supply chain optimisation, freight forwarding and international trade and brokerage services for our customers worldwide (including a broad range of transportation solutions such as air, ocean and ground freight). We also provide information technology systems and distribution facilities adapted to the unique supply chains of specific industries such as health care, technology and consumer/retail businesses. In the course of providing forwarding and logistics services, we may obtain, use and disclose personal information about our customers' customers. In these circumstances, we process the information based on the agreement with our customer.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).
We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails, selecting the Email Unsubscribe link below, adjusting your email preferences in your ups.com profile, or contacting us as specified in the "How To Contact Us" section below. You also may ask us not to send you other marketing communications by contacting us as specified in the "How To Contact Us" section below, and we will honor your request. Consistent with the choices available in the "Information We Share" section, you may withdraw your consent or object to certain information sharing by selecting the Privacy Preferences Centre link below or by contacting us as indicated below. In addition, as required by law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
To learn more about how to opt out of ad network interest-based advertising, please visit the consumer opt-out page at:
If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us as specified below.
Subject to applicable law, (i) you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information through your account on UPS.com or (ii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the "How To Contact Us" section of this Privacy Notice. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.
We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.
When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law. We use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission's standard contractual clauses).
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorised individuals, information that is located on the outside of a package or letter may be visible to others.
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email using the Email Application.
You also may write to us at:
UPS Corporate Headquarters
Attention: Global Privacy Officer
55 Glenlake Parkway, NE
Atlanta, GA 30328
This addendum to the UPS Privacy Notice applies to you if your personal information is being processed by UPS Parcel Delivery Service (Guangdong) Co. Ltd (“UPS”) in mainland of the People’s Republic of China. These terms are set out in addition to and from an integral part of the terms of the UPS Privacy Notice above. In the event of any conflict or inconsistency between the UPS Privacy Notice and this Addendum, the terms of this Addendum shall govern and prevail.
Information We Share
We will not provide your personal information to third parties in violation of law (such as without your consent, where consent is required). For the purposes stated in the Privacy Notice, we may share your personal data with the following third parties or affiliate companies as separate responsible parties:
UPS may share personal information with governmental authorities, regulatory authorities, and law enforcement authorities for purpose of complying with our statutory obligations. UPS may also disclose your personal information to third parties if this is required by law, a statutory provision or legal decision or if such communication is required in order to protect and defend its rights.
For the purposes stated in the Privacy Notice, the types of sensitive personal information we may collect and use include:
We will process your sensitive personal information in accordance with PRC laws and regulations, only when necessary to provide you with UPS products and services and obtain your separate consent before our collection. Sensitive Personal Information refers to the personal information that is likely to result in damage to the personal dignity of any natural person or damage to his or her personal or property safety once disclosed or illegally used, including such information as biometric identification, religious belief, specific identity, medical health, financial account and whereabouts and tracks, as well as the personal information of minors under the age of 14.
We generally do not process personal information from a child under 14 years of age. However, if such processing is necessary for providing relevant services, we will obtain consent from his or her parent or legal guardian, and will request that the child furnish the minimum information necessary for us to obtain consent from the parent or legal guardian. The parent or legal guardian may exercise the minor’s rights under the UPS Privacy Notice. We will only process the child’s information for purposes that are necessary. UPS will treat minors’ personal information as sensitive personal information and comply with relevant rules on sensitive personal information.
Cross-border Data Transfers
We may transfer your personal information outside of mainland China as is necessary for UPS to provide its international express shipping and related services to you, including for the purposes set out in the UPS Privacy Notice (where applicable). Our data transfers to overseas recipients will be in accordance with PRC laws and regulations, including those on cross-border data transfer. The overseas recipients of cross-border data transfers are our UPS Affiliates located outside China mainland.
UPS will only retain your information (i) for as long as we require to fulfil the necessary purposes of processing your information as stated in the UPS Privacy Notice, and (iii) for as long as we are required to under applicable laws or administrative regulations. For example, according to the Post Industry Standards – Express Service YZ/T 0128—2007, physical express waybill should be stored for at least six months and electronic express waybill should be stored for at least a year; according to the Civil Code, the limitation of civil action is three years. Your personal information will be securely deleted or disposed of thereafter. If we have to retain certain data due to legal reasons, we will process such data to the extent required by laws and regulations and have processes to not use it in our daily business activities.
Exercising Your Rights and Contacting Us
If you wish to exercise any of your rights under the Personal Information Protection Law of China in relation to your personal information that UPS holds, including to:
you may make your request or complaint to UPS Parcel Delivery (Guangdong) Co., Ltd. ( 广州市海珠区新港东路620号1401房自编1410、1412-1417号, Room 1401, No. 620 Xingang East Road, Haizhu District, Guangzhou) or using the following hyperlink:
Your request or complaint will be processed and we will respond to you as required by law. We may need to verify your identity if you are requesting information about yourself or a close relative.
UPS Freight Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”). UPS assumes no liability in connection with UPS Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.