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Packaging and Supplies Support

Need to order shipping supplies? We've got you covered.

It's easy. Call us to order free UPS shipping supplies including packaging, forms, and labels.

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Packaging Guidelines

Get helpful packaging recommendations and guidelines for many types of shipments.
- Packaging Advisor
- Packaging Guidelines
Packing Materials

From peanuts to foam, learn about options for internal-cushioning when packing your shipment.
- Packing Materials
Special-Care Shipments

Learn more about shipments that are regulated or require special packaging care.
Supplies, Forms, Documents, and Labels

Understand and access required documentation, forms, supplies, and labels for your shipment.

Common Questions

Getting Supplies to Create Your Order

How/where do I get shipment labels or receipts?

You can quickly print your labels and receipts after submitting your shipment information or reprint from shipping history.

How To Order Supplies?

Logged-in customers can order free envelopes, boxes, tubes, forms, and labels and charge the supplies to a payment account or other payment method.

Check out your available options, choose what you need, and add the desired quantity to your order. Once you’ve submitted the order, you can add any of your items to a Quick List of frequently used supplies for easier reordering.

Creating a Return Shipment

How do I create a return shipment?

If you have a ups.com user ID, log in and select Shipping from the menu at the top. Then select Return Shipment from the Shipping menu to start the return process.

What is the difference between One UPS Pickup Attempt and Three UPS Pickup Attempts?

"UPS 1 Pickup Attempt" is a service option available with UPS Returns® or UPS Import Control®that allows the shipper to specify a single driver attempt to pick up a UPS package for return. The UPS driver brings the shipment label to the pickup location and picks up the package. If the package cannot be picked up, the label is left for the recipient to return the package via any UPS method.

Similarly, the "UPS 3 Pickup Attempts" allows the shipper to specify three driver attempts to retrieve a package for return. After the third pickup attempt, the label is returned to UPS.

Best Ways to Package Your Shipment

When I ship a package with UPS, are there any guidelines for the packaging of my shipment?

You can help make sure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research.

Use a rigid box with flaps intact.
Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.
Wrap all items separately.
Use adequate cushioning material.
Use strong tape designed for shipping.
Do not use string or paper over-wrap.
Use a single address label that has clear, complete delivery and return information.
Place a duplicate address label inside the package.

What if I want to ship merchandise that does not fit in any of the package categories?

UPS Freight Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”). UPS assumes no liability in connection with UPS Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.

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Packaging and Supplies Support

Need to order shipping supplies? We've got you covered.

Packaging Guidelines

Packing Materials

Special-Care Shipments

Supplies, Forms, Documents, and Labels

Common Questions