Services FAQ

How can I ship a package internationally using UPS CampusShip?

UPS CampusShip allows customers to ship internationally, provided that they have the necessary supporting export documentation for all packages. To select the appropriate forms for your shipment, follow these steps:

  1. After completing a shipment, either the Complete Shipment page or Select Documentation Forms page appears (based on your International Document settings).

    If you have already set your International Document preference to display suggested forms for your shipments, the Select Documentation Forms page will appear. The checkboxes next to the recommended export forms will be selected. You can check or uncheck any form listed.

    If you have not set your International Document preference to display suggested forms for your shipments, the Complete Shipment page will appear. Under the "Next Steps" section, select the Export Documents link in order to get export documents for your shipment.

    You can set your International Document preferences on the Edit Shipping Preferences page. Please print all appropriate documentation and labels before leaving the Complete Shipment or Select Documentation Forms page.

  2. If you have set your International Document preference, the Select Documentation Forms page will appear. You can complete the selected forms online or print blank forms and complete them manually.
  • Select Create Documents to fill in the required information and create completed, printable export forms.
  • Select Print Blank Forms to print out and complete the selected blank forms manually at your convenience.

Note: International forms must be enabled by your Administrator.

For information regarding which export documents may be required for your shipment, select Resources on the tool bar, and select Export Documentation. For further information, select For Expert Assistance Contact UPS on the Export Documentation page for the telephone number for International Customer Service.

If you are in the United States or Puerto Rico and a Shipper's Export Declaration (SED) is needed, UPS CampusShip also allows exporters the option of filing a SED electronically with the U.S. Census Bureau or completing the SED manually.

To file a SED electronically, UPS CampusShip will transfer you to the ACE Web site so that you can file your SED before completing your shipment. After successfully filing your SED, you can complete your shipment and print your labels and receipt using UPS CampusShip.

To use this service, exporters must register with ACE ( If you choose to complete your SED manually, you will have to attach the required SED form to your package.

For more information, call the ACE Help Desk at 1-877-715-4433. For UPS International Services information, contact UPS Export Compliance at 502-485-2625.

Note: A fee may apply if UPS files your SED.

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How can I get my packages to UPS?

This response applies to customers shipping from the United States.

  • Customers without Daily Pickup: UPS Ground, UPS 3 Day SelectSM, and UPS Standard shipments may be dropped off at an authorized UPS location or handed to a UPS driver. To find the nearest drop-off location, select Resources on the tool bar, then select Drop-off Locator.
  • Customers with Daily Pickup: Your driver will pick up your shipments as scheduled.

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How can I use UPS Return Services with UPS CampusShip?

UPS CampusShip provides various return services that allow you and your customers to return goods by paying a nominal fee. Note: Return services are available to most countries and territories. Also, some return services may not be available unless your Administrator has enabled them.

UPS Returns®- Print Return Label: This Return Service allows you to create a return label and send it to the recipient with your shipment or separately.

UPS Returns® Plus: With this option, a UPS driver carries a preprinted return label when attempting to pick up the return package. Choose between these two options:

  • 1 UPS Pickup Attempt - This allows the shipper to request one pickup attempt for return of a UPS-compatible package within the United States. If the package cannot be picked up, the label is left for the recipient to return the package via any UPS method.
  • 3 UPS Pickup Attempts - This allows the shipper to request three pickup attempts for return of a UPS-compatible package within the United States. After the third pickup attempt, the label is returned to UPS.

UPS Electronic Return Label (ERL): With this option, a return label is e-mailed to your customer. This label can then be printed with a receipt and information on how to arrange for collection.

UPS Print and Mail Return Label: With this option, UPS prints and mails a return label to your customer for you, providing a suitable returns option for a variety of circumstances, including product recalls.

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Can I ship C.O.D. using UPS CampusShip?

UPS accepts Collect on Delivery (C.O.D.) shipments for delivery within the following areas:

  • Between the United States and Puerto Rico
  • Within Canada
  • Between Canada and the United States
  • Within the EU, Norway, and Switzerland.

Note: C.O.D. may not be available unless your CampusShip Administrator has enabled this option.

UPS C.O.D. service allows you to sell to customers without extending credit or requiring prepayment.

C.O.D. service is available for amounts up to US$50,000 or local currency equivalent per package where the payment is by check. In the EU, Norway, and Switzerland, UPS C.O.D. service is available for amounts up to US$5,000 or local currency equivalent where the payment is cash ( 750 for cash C.O.D. shipments to France). Note: Cash payment is available only in Europe. UPS delivers the C.O.D. package and collects from the consignee the amount shown on the UPS C.O.D. tag. Collected funds are remitted promptly.

You can request that UPS accept only a money order, cashier´s check, official bank check, cash (in Europe only), or similar instrument for the exact amount of the C.O.D. package. If you do not specify this option, UPS can also accept a business or personal check. UPS will not accept cash (currency) in any amount for a C.O.D. package. Note: In Canada, you can request that UPS accept only a money order, certified cheque, or official bank draft.

For more details on C.O.D., select Resources on the tool bar, go to UPS Customer Service, go to Finding Rates and Delivery Times, and select Additional Services.

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What is the maximum value for which I can insure my package?

UPS CampusShip supports insured value up to USD 50,000 or local currency equivalent when a UPS Account is provided. Credit card transactions are limited to USD 5,000 insured value.

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Can I request that UPS monitor my temperature-sensitive or time-critical package?

With UPS Proactive Response™ you can authorize UPS to monitor your time-critical package as it moves through the UPS network.If anticipated scans do not occur, we will proactively communicate with you and your customers. If on-schedule delivery cannot be accomplished, UPS will use reasonable efforts to protect properly-designated temperature-sensitive packages until the delivery can be made.

Note: This contractual, fee-based service is available for the U.S. Origin Domestic (UPS Next Day Air®Early A.M.®, UPS Next Day Air®, UPS Next Day Air Saver®), U.S. Origin International (UPS Worldwide Express PlusSM, UPS Worldwide ExpressSM, UPS Worldwide SaverSM, UPS Worldwide Express NA1SM), International Origin Worldwide Movement (UPS Express Plus®, UPS Express NA1, UPS ExpressSM, UPS Express SaverSM), Transborder Movement (UPS Express Plus®, UPS ExpressSM, UPS Express SaverSM) and Domestic/National Movement (UPS Express Plus®, UPS ExpressSM, UPS Express SaverSM) services to and from designated UPS Proactive Response countries.


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