Woman repacking a box

How to Return a Parcel

Sometimes, it just doesn't work. Log in, make a label, send it back and move on.

Log In To Return a Package

Need a username? Sign up.

Get Your Parcel Ready

First things first – you need to pack your items in a sturdy box. If you don’t have one, you can order supplies online.

Help! I don’t know how to weigh my parcel.

Weigh yourself while holding the parcel, and then weigh yourself alone. Subtract one from the other.

Get a Label

It’s easy to make a label online, too. You can:

  • Choose how fast you want your parcel to arrive.
  • See how much it will cost.
  • Pay by card or PayPal, or pay in store at a UPS Customer Counter.
Create a Label

Help! I don’t have a printer.

If you don’t have a printer, you can always: 
• Scan and print by mobile barcode at a UPS Access Point location*; or
• Email the label and print it later.

*Selected locations only

Get It to UPS

Almost done! You’ve got two options to get it to UPS: