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Terms & Conditions of Carriage

The Terms and Conditions of Carriage are part of the UPS shipping contract and contain the general terms and conditions under which UPS is engaged in the transportation of packages in its own territory and jointly through interchange with its affiliates.

UPS Terms and Conditions of CarriageOpen the link in a new window

Each individual or business can submit a request for conciliation to the Ombudsman, both on paper or electronically. The goal of the Ombudsman is to resolve disputes between the parties and to avoid expensive, time-consuming and years-long trials.

Learn More About the OmbudsmanOpen the link in a new window