If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your package to confirm package location and that it’s ‘Awaiting Customer Pick-up’. When you track your package, you can also view the operating hours (weekend hours are available) and a map of where you will pick up your package.
One of the following identification requirements must be met when you pick up your package at a UPS Access Point® location:
Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package.
Option 2: Present a government-issued photo ID where the last name matches the last name on the package. If the address on the ID doesn't match the address on the package, please bring proof of residency that matches the address on the package, e.g. a current utility bill.
Option 3: Present a government-issued ID where the full address matches the full address on the package and the package tracking number, or the UPS InfoNotice left by the driver.
Option 4: Present a government-issued photo ID and your shipper-provided package release code.*
*Note: While we'll notify you on shipment notifications or tracking status updates, if you need a code to pick up your package, your shipper will provide the code directly to you. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.