UPS InfoNotice^®

UPS delivery days are Monday to Friday and Saturday (for Saturday Express service shipments), excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender.

To prevent your package from being returned or to make alternative delivery arrangements, track your package. If you want to pick up your package at a UPS Customer Centre, your request must be received by 7 p.m.

If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your package to confirm package location and that it’s ‘Awaiting Customer Pick-up’. When you track your package, you can also view the operating hours (weekend hours are available) and a map of where you will pick up your package.

One of the following identification requirements must be met when you pick up your package at a UPS Access Point^® location:

Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package.

Option 2: Present a government-issued photo ID where the last name matches the last name on the package. If the address on the ID doesn't match the address on the package, please bring proof of residency that matches the address on the package, e.g. a current utility bill.

Option 3: Present a government-issued ID where the full address matches the full address on the package and the package tracking number, or the UPS InfoNotice left by the driver.

Option 4: Present a government-issued photo ID and your shipper-provided package release code.*

*Note: While we'll notify you on shipment notifications or tracking status updates, if you need a code to pick up your package, your shipper will provide the code directly to you. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.

If the C.O.D. box (C) is checked, personal cheques made out to the shipper are accepted unless the “Certified cheque or money order only” box is also checked. If this box is checked, UPS has been instructed by the shipper to accept only these methods of payment.

If the brokerage C.O.D. box (D) is checked, import fees are due on your shipment. Payment can be made online by tracking your shipment on ups.com using the InfoNotice number or package tracking number and clicking on “Pay Now” or, you can pay the driver with a cheques made out to UPS.