UPS Service Guarantee

Operational Adjustments

Update: Due to the situation in Ukraine the following UPS services have been temporarily suspended:

  • All international shipping services to and from Ukraine
  • All international shipping services to and from Russia
  • All international shipping services to and from Belarus

Packages in transit that cannot be delivered will be returned free of charge to the sender where possible.

Suspension of Service Guarantee

Effective 05 April 2021, the UPS Service Guarantee was reinstated for the following Domestic and Transborder Express Services:

  • UPS Express® Early
  • UPS Express PlusTM
  • UPS Express®
  • UPS Express® Saver
  • UPS Worldwide Express Freight®
  • Midday and UPS Worldwide Express Freight®

For your convenience, The UPS Store® and UPS Access Point® locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice® service which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.

Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.