How Does the UPS Claims Process Work?
You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (CoD) payment was not received. Here’s how to do it:
- Provide Some Details About the Package
This can be the package's tracking number, weight or contact information for the recipient.
- Let Us Know Your Role in the Claim
Indicate your relationship to the package. Are you the sender, receiver, an appointed representative of the shipper or a third party?
- Support Your Claim With Additional Documentation
Items such as receipts, invoices and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims.
- Submit Your Claim
You'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claims dashboard.