Additional Charges

If a mistake has been made in the address, we will make every reasonable effort to find the correct address and deliver the shipment if it is within the same destination country. An additional charge for this service will be billed to the shipper. You can view the address correction charges in the Additional Charges table.

UPS carbon neutral is an option for shippers who are conscious about their climate impact and are doing something positive about it. Using UPS carbon neutral lets you demonstrate your commitment to climate change, and enables you and your package recipients to share in that commitment. When you select UPS carbon neutral, a flat fee will be added to your bill for each package selected.

UPS provides delivery service to and UPS On-Call Pickup service from, residential addresses as well as business addresses. A residential address is a home, including a business operating out of a home. For each residential delivery or UPS On-Call Pickup request, the Residential Surcharge applies.

UPS provides a full range of commercial customs brokerage services at exceptionally competitive rates, using state-of-the-art technology. For shipments traveling via UPS Express^® Early, UPS Worldwide Express Plus^®, UPS Worldwide Express^®, UPS Express^®, UPS Worldwide Expedited^®, UPS Expedited or UPS 3 Day Select^® and you save even more as there is no charge for routine customs clearance when UPS handles your imports or UPS Supply Chain Solutions^® handles your exports.

Call 1-800-PICK-UPS for more details on UPS Customs Brokerage fees and services for: Importing into Canada via UPS Standard service from the U.S., or for importing into Canada via other carriers Exporting via UPS Standard service from Canada to the U.S.

Extended Area Surcharge
UPS provides a pickup delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is picked up or delivered in an extended area.

If a shipper inadvertently selects UPS Express^® Early or UPS Worldwide Express Plus^® service for a delivery destination that is not a UPS Express Early or UPS Worldwide Express Plus service point, UPS will provide the next-best level of service available. If the shipper later wishes to have their UPS bill adjusted to the lower level of service, the above administration fee will apply.

An Additional charge will apply for domestic shipments delivered to certain postal codes within Canada.

Refer to the Domestic Delivery Area Surcharge Listing available at ups.com/rates/ca for a listing of applicable postal codes.

Our competitive rates on protection against loss or damage can save you money and also provide responsible protection if the unexpected happens.

• Protection against loss or damage is automatically provided free of charge for the value of a shipment up to $100CAD
• If the value of your shipment is over $100CAD, you may declare a higher value and pay an additional charge for additional protection against loss or damages up to certain limits
• You must enter a value in the Declared Value field on the UPS pickup record
• The maximum Declared Value shall be no more than:
  • $50,000CAD for a single package
  • $50,000CAD for a C.O.D. package
  • $50,000CAD for a UPS Express^® C.O.D. package
  • $50,000CAD for a return package sent via 3 UPS Pickup Attempts Return Label
  • $50,000CAD for a package shipped via UPS Internet Shipping
  • $5,000CAD for payment card transactions (credit or debit) on a UPS Internet shipping account
  • $999CAD for a return package sent via UPS Print Return Label, UPS Print and Mail Return Label, UPS Electronic Return Label, and 1 UPS Pickup Attempt Return Label
  • $500CAD for a package shipped via a UPS drop box
  • $500CAD for a package containing jewelry, other than costume jewelry
  • $100CAD for a package containing cheques, phone cards, lottery tickets or gift cards
• For all prepaid shipments, the charge for additional declared value will be billed to the sender
• For all Freight Collect shipments, the charge for additional declared value will be billed to the receiver
• For full details, including additional restrictions and limits on Declared Value, refer to the "UPS Terms and Conditions" at UPS.com^®, or call 1-800-PICK-UPS^®

An Additional charge will be billed to the shipper when the account number for the bill-to party is invalid or missing.

Printed and mailed UPS invoice are subject to an additional fee if an automated electronic invoicing alternative is available.

A processing fee will be charged when the shipper does not provide all applicable Package Level Detail (PLD) information to UPS prior to delivery.

Packages containing prohibited articles or restricted articles not prepared in compliance with all UPS policies and procedures and applicable laws and regulations are subject to additional charges if found in the UPS system.

• Such charges apply in addition to all other applicable charges.
• UPS reserves the right in its sole and unlimited discretion to dispose of such packages, submit such packages to governmental authorities or return such packages to the shipper solely at the shipper’s risk and expense.
• Refer to the "UPS Canada Terms and Conditions of Service" available at ups.com for more information.

Using UPS automated platforms, account holders can produce this return label on their own computers and forward it to pickup locations. Using this return service, the maximum Declared Value is $999CAD per package.

Using UPS automated platforms, the account holder transmits a request for UPS to produce this return label and mail it to the pickup location. Using this return service, the maximum Declared Value is $999CAD per package.

Using UPS automated platforms, the account holder transmits a request for UPS to produce this return label and email it to the pickup location. Using this return service, the maximum Declared Value is $999CAD per package.

ARS is a contractual service that allows the account holder to order pre-printed return labels to send to their customers. Upon delivery of the returned package, the account holder is billed at the ARS rate agreed upon in the contract.

Utilizing UPS Automated Shipping Solutions, the requester transmits a request for UPS to produce this return label and take the label to the pickup location to attempt pickup. If the package is not ready at the time of the attempt, the label will be left for the customer to send the package later. Using this return service, the maximum Declared Value that can be made is $999CAD per package.

Domestic packages refused by consignees, or that cannot be delivered for any other reason beyond UPS's control, will be automatically returned via UPS Standard service (where available).  Transportation and fuel charges will apply for the return.

U.S. and International packages refused by consignees, or that cannot be delivered for any other reason, will be held by UPS. The shipper will then be contacted for further instructions. An undeliverable returns surcharge will be applied in addition to other applicable charges. See table above for Special Handling of Undeliverable Packages rate.

International packages that cannot be delivered and returned to the country of origin will be assessed the Undeliverable International Shipment Return Surcharge in addition to return shipping charges including, but not limited to, transportation, fuel surcharge and applicable duty and tax.

Utilizing UPS Automated Shipping Solutions, the requester transmits a request for UPS to produce this return label and take the label to the pickup location to attempt pickup. If the package is not ready at the time of the attempt, the return label will NOT be left with the customer. Instead, UPS will attempt pickup on each of the two following business days. Using this return service, the maximum Declared Value that can be made is $50,000CAD per package.

An Additional Handling charge will be assessed for any package that requires special handling, as determined by UPS in its sole discretion, including, but not limited to:

• Weight:
  • Any package with an actual weight of more than 70 pounds/32 kilograms.
  • Each package in a shipment where the average weight per package is greater than 70 pounds /32 kilograms and the weight for each package is not specified on the source document or the UPS automated shipping system used.
• Length: Any package with the longest side exceeding 48 inches/122 centimetres.
• Width: Any package with its second-longest side exceeding 30 inches/76 centimetres.
• Packaging:
  • Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic (e.g., plastic bag) or expanded polystyrene foam (e.g., styrofoam).
  • Any cylindrical-like item, including but not limited to barrels, drums, mailing tubes, pails or tires.
  • Any package routed through UPS’s irregular package sortation process.
  • Any other package that requires special handling, as determined by UPS in its sole discretion.
  • Applies per package for both domestic and international services.
  • For a package that meets multiple criteria listed above, only one Additional Handling charge will be assessed, in the following order: Weight, Length, Width, Packaging.
  • An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.

UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.

Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 165 inches (419 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system.

UPS Premium Care provides chain-of-signature compliance and personal handling for your controlled substance, critical and fragile shipments within Canada.

• Chain-of-signature compliance
• Delivery Confirmation Adult Signature Required service is included
• Signature records provided on request for up to seven years
• Not available for UPS Worldwide Express Freight®

Contact your UPS Sales Representative for more information on preparing your UPS Premium Care shipments.

UPS Worldwide Express Freight®

An Oversize Pallet Handling Surcharge is applied to any UPS Worldwide Express Freight pallet when its dimensions exceed the maximum size or weight restrictions (which vary by origin and destination) as set forth at ups.com/palletmaximums.

Domestic: A package is considered a “Large Package” when its length (longest side of the package) plus girth [(2 x width) + (2 x height)] combined exceeds 130 in./330 cm or its length exceeds 96 in./244 cm.

Non Domestic: A Large Package Surcharge will be applied to each package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 in./330 cm.

An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.

Large packages are subject to a minimum billable weight of 90 lbs./41 kg in addition to the Large Package Surcharge.