Delivery Change Request


After the first delivery attempt has occurred, consignees may request a Delivery Change Request for a package or pallet to reattempt delivery, return to the sender, hold for pickup, hold for future delivery, deliver a package (but not a pallet) to another address**, deliver eligible packages to a UPS Access Point™ location, or redeliver a package that was taken to a UPS Access Point location because the consignee was not home to the original address.

  • Consignees submit requests by using the Tracking application on or by calling 1-800-PICK-UPS.
  • A UPS InfoNotice® number is required for a Delivery Change Request.

Note: Delivery to another address is not valid with UPS Worldwide Express FreightSM.