Delivery Change Request
Description
After the first delivery attempt has occurred, consignees may request a Delivery Change Request for a package or pallet to reattempt delivery, return to the sender, hold for pickup, hold for future delivery, deliver a package (but not a pallet) to another address**, deliver eligible packages to a UPS Access Point™ location, or redeliver a package that was taken to a UPS Access Point location because the consignee was not home to the original address.
- Consignees submit requests by using the Tracking application on ups.com or by calling 1-800-PICK-UPS.
- A UPS InfoNotice® number is required for a Delivery Change Request.
Note: Delivery to another address is not valid with UPS Worldwide Express FreightSM.
Improving the logistics of your deliveries.
Give your customers flexibility and security with the reliable and convenient pickup options at UPS Access Point™ locations.