Delivery Change Request
Description
After the first delivery attempt has occurred, consignees may request a Delivery Change Request for a package or pallet to reattempt delivery, return to the sender, hold for pickup, hold for future delivery, deliver a package (but not a pallet) to another address**, deliver eligible packages to a UPS Access Point™ location, or redeliver a package that was taken to a UPS Access Point location because the consignee was not home to the original address.
- Consignees submit requests by using the Tracking application on ups.com or by calling 1-800-PICK-UPS.
- A UPS InfoNotice® number is required for a Delivery Change Request.
Note: Delivery to another address is not valid with UPS Worldwide Express FreightSM.
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