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UPS My Choice®

Embracing change can be easy.

No need to take time off work, change plans or stay at home for a package any more. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts. Set holiday holds, change a delivery address or hold at a UPS location. Whether online or by mobile, UPS My Choice makes it easy to put your plans ahead of the package.

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Who This Is For

Individuals and home-based businesses with occasional package delivery needs.

Making package delivery more convenient.

When you sign up for UPS My Choice®, we alert you to incoming shipments and give you the flexibility to reschedule, redirect or have your packages delivered to a UPS Access Point™ location when you are unavailable to receive your packages.

With your UPS My Choice Membership, you can set your preferences – like SMS text, voice or email alerts – and determine your priorities when it comes to managing your UPS home deliveries.

To help make sure your packages are delivered on your schedule, UPS My Choice members have several options from which to choose:

  • Delivery Alerts

    UPS My Choice® Delivery Alerts inform you about your inbound UPS deliveries so you can plan your day.

    • Delivery Planner

      Get a day, week or month's view of all eligible inbound UPS packages, and reschedule or redirect your packages as needed.

      • Estimated Delivery Time

        Know when your package is on the way, so you can plan deliveries in advance.

        • Hold for Will Call

          Have your packages held for collection at a UPS Customer Centre.

          • Deliver to a UPS Access Point™ Location

            Have your packages delivered to a UPS Access Point location and collect them at a time that best suits your daily routine. 

            • Reschedule Delivery

              Have your packages delivered on a different day.

              • Deliver to Another Address

                Have your packages delivered to another address.
                Note: Changing the delivery address of your package could delay your scheduled delivery date. Additional transportation charges may apply.

                Related Services

                UPS Mobile™

                Access My Choice or the UPS Mobile site from your smartphone or tablet.

                UPS Access Point™

                Easily send and receive packages through our local network of office supply stores and local businesses rather than at home.