Automating returns enables your customers to make return requests from your company website. This puts the power of the industry's most extensive returns portfolio in the hands of your customers. If your company depends on e-commerce for revenue, your customers are already inclined to purchase online, so returns can become as efficient to process as customer orders.
Because your customer returns are processed online, they enter your system directly. As with all UPS Returns services, Returns Technology solutions give you visibility into where a return is from the moment the label is scanned at collection, giving you the time and information you need to manage your inventory.
How It Works
A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a collection.
This solution can also be customised to meet your business needs. For shippers who want to develop and host their own solution, we offer the UPS Developer Kit Shipping API. Or if you would like a hosted, pre-built solution, ask about UPS Ready®.
Calculate and compare UPS shipment costs and transit time—all online.
Sign up for email offers, insights and industry news that can help improve your shipping. You can manage your preferences at any time.
News and Insights to help you ship smarter
Service Updates to alert you to severe weather and events impacting operations
Promotions and Offers to help you get the most for your money
Product News to keep you up-to-date on new services, tools and features