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Compare Returns Services
More return options. More revenue opportunities.
Merchandise returns and reverse logistics are often overlooked as an opportunity to reduce costs, generate revenue and build positive brand experiences. With UPS, you have access to the broadest portfolio of return options in the industry, including tools and services that support your pre- to post-sales process. Plus, UPS return packages can be accepted in more than 135 countries.
The comparison chart below provides an overview of our return service capabilities. However, we can customize an individual service or combine capabilities to tailor solutions to meet your unique needs. Contact our UPS Returns team for more information.
Who This Is For
Small, middle-market and enterprise-sized businesses with a high volume or complex return services needs.
UPS Return Services Comparison [table]
Monitor inbound returns—from label generation through delivery.
| Features* | ||||
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| UPS RETURNS® | UPS RETURNS® PLUS | UPS RETURNS® EXCHANGE | REVERSE LOGISTICS | |
| Customers can track on ups.com |
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| Process individual and multiple piece returns |
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| Preprinted Return Label included in outbound shipment |
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| Print and Mail Return Labels UPS mails your customer directly |
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| Create and send return labels for international shipments |
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| Link shipment information directly to service or warehouse operations |
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| Receive a bill after a package is delivered |
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| Provide customers with returns policies and instructions |
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| Pickup service from customer location |
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| 1 UPS Pickup Attempt Option |
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| 3 UPS Pickup Attempts Option |
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| Driver can repackage the return |
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| Customer alert of pickup time by phone, text or email |
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| Simultaneous Pickup and Delivery |
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| Saturday Pickup |
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| Saturday Delivery |
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| Test and repair/replace/refurbish |
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| Returns through USPS | ||||
Compatible when shipping through:
| FEATURES* | ||||
|---|---|---|---|---|
| UPS RETURNS® | UPS RETURNS® PLUS | UPS RETURNS® EXCHANGE | REVERSE LOGISTICS | |
| UPS WorldShip® | |
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| UPS Internet Shipping | |
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| UPS CampusShip® | |
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| UPS Developer Kit Shipping API | |
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| UPS Ready® third party software | |
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| Contract service | |
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* Availability of return service features may vary. Contact UPS for more information about service availability.
Related Services
- UPS Developer Kit Shipping API
Integrate powerful UPS web-based shipping capabilities to your enterprise applications.
- UPS Quantum View® Notify
Alert your customers of upcoming package pickups and completed deliveries with Quantum View Notify.
Improving the logistics of your deliveries.
Give your customers flexibility and security with the reliable and convenient pickup options at UPS Access Point™ locations.
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