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Compare Returns Services

More return options. More revenue opportunities.

Merchandise returns and reverse logistics​ are often overlooked as an opportunity to reduce costs, generate revenue and build positive brand experiences. With UPS, you have access to the broadest portfolio of return options in the industry, including tools and services that support your pre- to post-sales process. Plus, UPS return packages can be accepted in more than 135 countries.

The comparison chart below provides an overview of our return service capabilities. However, we can customize an individual service or combine capabilities to tailor solutions to meet your unique needs. Contact our UPS Returns team for more information.

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Who This Is For

Small, middle-market and enterprise-sized businesses with a high volume or complex return services needs.

UPS Return Services Comparison [table]

Monitor inbound returns—from label generation through delivery. 

Features*UPS RETURNS®UPS RETURNS® PLUSUPS RETURNS® EXCHANGEREVERSE LOGISTICS
Customers can track on ups.com
Process individual and multiple piece returns
Preprinted Return Label
included in outbound shipment
Print and Mail Return Labels
UPS mails your customer directly
Create and send return labels for international shipments
Link shipment information directly to service or warehouse operations
Receive a bill after a package is delivered
Provide customers with returns policies and instructions
Pickup service from customer location
1 UPS Pickup Attempt Option
3 UPS Pickup Attempts Option
Driver can repackage the return
Customer alert of pickup time by phone, text or email
Simultaneous Pickup and Delivery
Saturday Pickup
Saturday Delivery
Test and repair/replace/refurbish
Returns through USPS

Compatible when shipping through:

FEATURES*UPS RETURNS®UPS RETURNS® PLUSUPS RETURNS® EXCHANGEREVERSE LOGISTICS
UPS WorldShip®
UPS Internet Shipping
UPS CampusShip®
UPS Developer Kit Shipping API
UPS Ready® third party software
Contract service

* Availability of return service features may vary. Contact UPS for more information about service availability. 

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