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Returns
Returns that deliver.
Create a competitive advantage with a returns strategy that works for your customers, your brand – and your bottom line.
Make returns your competitive advantage.
Having a responsive, efficient and easy returns process is essential for meeting customer expectations, controlling costs – even expediting critical recalls.
Whether retail, high tech, manufacturing or healthcare, put our broad returns portfolio and reverse logistics capabilities to work for your business. With capabilities such as omni-channel management, process automation, e-commerce site integration and services that improve security, cycle time, post-sales support and inventory management, you'll build customer satisfaction and loyalty, while impacting your bottom line results.
Comprehensive Return Service Options
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UPS Returns®
Easily send customers labels for efficient returns and tracking.
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UPS Returns® Plus
Provide pre-paid returns with UPS driver pick-up for greater control over cycle times and package security.
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UPS Returns® Exchange
Puts you in control of having UPS deliver replacements in exchange for the customer's return item.
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UPS Returns Technology
Integrate enhanced return processes and visibility into your customer-facing website or customer service software.
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UPS Returns Manager
Discover a better returns process for your customers and your business.
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Reverse Logistics and Post-Sales Services
Work with UPS to optimize a programme for large-scale returns, recalls or repair/replacements with full inventory lifecycle management.
Improving the logistics of your deliveries.
Give your customers flexibility and security with the reliable and convenient pickup options at UPS Access Point™ locations.
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