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UPS My Choice®

Help busy consumers to get the clear information and flexible delivery options they expect.

UPS My Choice for B2C RetailersSatisfy customer expectations for up-to-date order status with help from UPS My Choice. Encourage your customers to sign up for our service, and we'll send them automatic delivery notifications either by text, phone or e-mail - the choice is theirs.

We let your customers know when packages are shipped and update them the day before as well as on the day of delivery. If the estimated dates don't fit customers' schedules, they have options:*

  • Reschedule delivery for another day
  • Hold for pickup at a UPS Access Point™ location
  • Re-route to another address
  • Authorize a driver release, where available

These notifications mean fewer calls to your customer service reps, and the delivery flexibility means more completed shipments - and fewer packages returned to sender. That can make a big impact on your bottom line, all with little cost or effort from you.

Check out All the Features We Offer Your Customers

*Fees and additional transportation charges may apply. Certain delivery options may not be available due to the nature of the shipment or at the shipper's request.

Benefit from an added layer of anti-fraud security.

After someone registers for UPS My Choice, we post a confirmation letter to the new member's address. Customers can then confirm their membership or cancel it if someone else has tried registering on their behalf.

And since all requests to change delivery locations are made through our secure technology, you can feel confident that the right person is getting your shipment.

Talk to one of our reps about adding UPS My Choice to

  • Order summary and confirmation pages
  • Order confirmation e-mails
  • Collateral included with customers' purchases

Recommended Services

UPS My Choice

Give consumers more info and control over deliveries

UPS Access Point Network

Integrate convenient delivery locations into your online checkout

Online Shopper Study

  • 37% are satisfied with the post-shipment flexibility to choose another delivery date

  • 34% are content with the ability to reroute a package

Get More Insights from the UPS Pulse of the Online Shopper™ SurveyOpen the link in a new window

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