Service Alerts

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.

Your Quantum View Manage® (QVM) is being retired, and you will transition to UPS My Choice® for Business for continued shipment visibility.

In an effort to provide you with the latest tools, we’re retiring your Quantum View Manage account and updating your tracking capabilities to UPS My Choice® for Business. Rest assured, we’ve made sure that UPS My Choice for Business can meet all of your shipment visibility needs before the update begins on 7/24/2026.

Here are some details to keep in mind throughout this transition:

  • This process is automatic and requires no action on your part.
  • We’ll begin updating your shipping account to include UPS My Choice for Business on 7/24/2026. Once the account update is complete, you’ll receive a welcome email with information about UPS My Choice for Business and your account credentials.
  • Once UPS My Choice for Business has been added to your account, you will be able to access both Quantum View Manage and UPS My Choice for Business for 45 days while shipping data transfers.
  • Access to Quantum View Manage will be removed at the end of the 45-day period.
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Middle East Service Impacts

UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.

Our focus is on safety while we work to minimize impacts for our customers.

For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.

Update on U.S. Import De Minimis Exemption Suspension

Effective August 29, 2025, the de minimis exemption for low-value shipments (under $800 USD) to the U.S. has been suspended meaning all U.S. imports, regardless of value, origin, or entry mode, will be subject to applicable U.S. duties and taxes that may be charged to the receiver of the goods if the shipper did not prepay these fees in advance.

This change has resulted in a substantial rise of formal customs clearances, which has led to increased processing times and delays particularly for shipments that require other government agencies like FDA eligible shipments.

Actions to Take:

  • Provide UPS with a document or CUSMA certification for your goods.
  • Submit the certification with your commercial invoice for CUSMA exports to the U.S.
  • Ensure complete and accurate commercial invoice information, including product details, country-of-origin, HTSUS code, quantity, and value.
  • It is now mandatory for all shipments to the U.S. to include information pertaining to the country-of-origin for each commodity on your commercial invoices when creating your shipment.
  • For shipments requiring formal entries, provide an Importer Tax ID with EIN or SSN.
  • Include the recipient’s email and contact information for duty and tax collection.

For more information on tariff updates and frequently asked questions, please visit the tariff page on ups.com.

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