Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary (Last Updated: 5/13/2020; 8:41) UPS is Open for Business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
UPS is closely monitoring the impact of the novel coronavirus around the globe. We have developed and routinely practice contingency plans to maintain network operations, and we work daily to ensure the health and well-being of our employees.
Over the last several weeks, volume has increased significantly as Canadians shop online from home. As always, we will work closely with customers to help ensure that we meet their unique needs as the situation evolves. While some delivery delays may result from new contingency measures to keep our employees and the public safe, we use our flexible global transportation network to adjust and deploy assets to meet our service commitments to the fullest extent possible based on local conditions. Of course, UPS also follows all laws and government containment actions taken by governments of all countries and territories.
In the affected areas, we continue to support current, and in some cases, rising demand from our customers and consumers, to receive their medication and essential needs supplies, while assuring business continuance for customers of all sizes.
With guidance from the World Health Organization (WHO) and Public Health Agency of Canada (PHAC), we remind our employees daily on the most effective ways to stay safe, which includes the frequent and proper washing of hands, and practicing social distancing. If an employee exhibits symptoms, has recently traveled, has come into contact with someone infected or are concerned about their health, we are asking them to not come into work, self-isolate and seek medical attention. With safety as the top priority, we have also staggered start and end times, and we remain flexible to the needs of our customers and employees. We must also remain equally flexible within our network. To better serve the public, the following changes have been implemented throughout Canada.
These changes will remain in effect until further notice. Please check ups.com regularly for the most up to date information, or contact your UPS Account Representative.