Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert1/1
Summary (Last Updated: 7/21/2021; 7:06) Service impacts related to Coronavirus
Service Guarantee
Effective April 5, 2021 the UPS Service Guarantee is reinstated for domestic Canada, inbound and outbound U.S. and Worldwide UPS premium air services (UPS Express® Early, UPS Express Plus™, UPS Express®, UPS Express® Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). The UPS Service Guarantee remains suspended for all other services until further notice.
Physical Distancing
Physical Distancing protocols remain in effect. Signatures will not be required at time of delivery and all Canada origin Collect on Delivery (COD) service remains suspended. Customers receiving international packages with import charges due are to pay online by tracking their package on ups.com or through UPS My Choice®. Select UPS Customer counters remain closed and shipments will be routed to a nearby UPS Access Point® location. To find your nearest The UPS Store® location for drop off or to view operating status and hours, visit ups.com/dropoff/ca.
These changes will remain in effect until further notice. Please check ups.com regularly for the most up to date information, or contact your UPS Account Representative.
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