Service Alerts

UPS is Open for Business

Get the latest information on service impacts throughout the world.

UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions. 

UPS is closely monitoring the impact of the novel coronavirus around the globe. We have developed and routinely practice contingency plans to maintain network operations, and we work daily to ensure the health and well-being of our employees.

As always, we will work closely with customers to help ensure that we meet their unique needs as the situation evolves. We use our flexible global transportation network to adjust and deploy assets to meet our service commitments to the fullest extent possible based on local conditions. Of course, UPS also follows all laws and government containment actions taken by governments of all countries and territories.

In the affected areas, we continue to support current, and in some cases, rising demand from our customers and consumers, to receive their medication and essential needs supplies, while assuring business continuance for customers of all sizes.

With guidance from the World Health Organization (WHO) and Public Health Agency of Canada (PHAC), we remind our employees daily on the most effective ways to stay safe, which includes the frequent and proper washing of hands, and practicing social distancing.  If an employee exhibits symptoms, has recently traveled, has come into contact with someone infected or are concerned about their health, we are asking them to not come into work, self-isolate and seek medical attention.  With safety as the top priority, we have also staggered start and end times, and we remain flexible to the needs of our customers and employees.  We must also remain equally flexible within our network. To serve the public better, the following changes will be implemented throughout Canada, beginning on March 23, 2020: 

• Suspension of Service Guarantee - Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination.
• Signatures will no longer be required for all UPS deliveries.
• The code “COVID” will be applied to the tracking detail for signature required packages, once confirmation of receipt is established at the time of delivery.
• Customers receiving international packages with import charges due are to pay online by tracking their package on ups.com or through UPS My Choice^®.
• Register for UPS My Choice for free at ups.com/mychoice.
• Payment will no longer be accepted at time of delivery.
• All Canada origin Collect on Delivery (COD) service has been suspended.  Canada origin shipments with a COD tag will be not be picked up, and will be returned to the shipper if within our network.
• Select UPS Customer counters are closed and shipments will be routed to a nearby UPS Access Point^® location.  To find your nearest The UPS Store^® location for drop off or to view operating status and hours, visit ups.com/dropoff/ca.
• All shipments to a commercial location known to be closed for more than 9 days, will be returned to the shipper.  If it is known that the commercial location will be closed for less than 9 days, UPS will hold the shipment and attempt delivery at a later date.  We recommend you contact the receiver before the shipment is processed.
• The delivery commit time for all UPS Domestic and International Air Services will be extended by 90 minutes.
• A limited number of UPS^® Standard service packages, with transit times of three or more days, and with certain origins and destinations throughout Canada, may require additional time in transit.
• The delivery commit time for import UPS Worldwide Express™, UPS Express and UPS Express Saver^® will be extended by one day for shipments destined for Edmonton and select areas of Atlantic Canada

These changes will remain in effect until further notice.  Please check ups.com regularly for the most up to date information, or contact your UPS Account Representative.