Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert1/1
Summary (Last Updated: 6/23/2020; 17:12) UPS is Open for Business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations continue, with daily pick-ups and deliveries except where constrained by government restriction. While limited delivery delays may still occur in the province of Quebec, normal committed operating delivery days have resumed across most of the country.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination.
Physical Distancing
Physical Distancing protocols remain in effect. Signatures will not be required at time of delivery and all Canada origin Collect on Delivery (COD) service remains suspended. Customers receiving international packages with import charges due are to pay online by tracking their package on ups.com or through UPS My Choice®. Select UPS Customer counters remain closed and shipments will be routed to a nearby UPS Access Point® location. To find your nearest The UPS Store® location for drop off or to view operating status and hours, visit ups.com/dropoff/ca.
Read more on how UPS is responding to the coronavirus
These changes will remain in effect until further notice. Please check ups.com regularly for the most up to date information, or contact your UPS Account Representative.