Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.
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Summary: Service Alert due to Situation in Ukraine
Service Alert due to Situation in Ukraine
UPS has suspended substantially all operations in Ukraine, Belarus, and Russia.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a package on ups.com.
Summary: Service Information
The UPS Service Guarantee was reinstated as of April 5, 2021 for domestic Canada, Inbound and outbound U.S. and Worldwide UPS premium air services (UPS Express® Early, UPS Express plus™, UPS Express®, UPS Express® Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). The UPS Service Guarantee remains suspended for all other services until further notice.
Canada origin Collect on Delivery (COD) service remains suspended. Customers receiving international packages with import charges due are to pay online by tracking their package on ups.com or through UPS My Choice®.
Select UPS Customer Counters remain closed. To find your nearest The UPS Store® location for drop off and pick up or, to view operating status and hours, visit ups.com/dropoff/ca.
These changes will remain in effect until further notice. Please check ups.com regularly for the most up to date information or contact your UPS Account Representative.
Please continue to visit ups.com to receive the latest updates and to track your shipment with our online tracking tool. For freight shipments, please track in UPS Flex® Global View (FGV).