Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
In an effort to provide you with the latest tools, Quantum View Manage will be retiring soon, and all your tracking needs will be taken care of in your UPS My Choice® for Business account. We’ve already updated your tracking capabilities to UPS My Choice® for Business, even if you didn’t previously have an account, and made sure that it can meet all of your shipment visibility needs before the Quantum View Manage retirement on 9/28/2026.
Here are some details to keep in mind throughout this transition:
- This process is automatic and requires no action on your part.
- You will be able to access both Quantum View Manage and UPS My Choice for Business for now while shipping data transfers.
- We’ll begin retiring Quantum View Manage on 9/28/2026, after which you will no longer be able to access shipment details as well as other reporting, notification and alert settings.
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.
Effective August 29, 2025, the de minimis exemption for low-value shipments (under $800 USD) to the U.S. has been suspended meaning all U.S. imports, regardless of value, origin, or entry mode, will be subject to applicable U.S. duties and taxes that may be charged to the receiver of the goods if the shipper did not prepay these fees in advance.
This change has resulted in a substantial rise of formal customs clearances, which has led to increased processing times and delays particularly for shipments that require other government agencies like FDA eligible shipments.
Actions to Take:
- Provide UPS with a document or CUSMA certification for your goods.
- Submit the certification with your commercial invoice for CUSMA exports to the U.S.
- Ensure complete and accurate commercial invoice information, including product details, country-of-origin, HTSUS code, quantity, and value.
- It is now mandatory for all shipments to the U.S. to include information pertaining to the country-of-origin for each commodity on your commercial invoices when creating your shipment.
- For shipments requiring formal entries, provide an Importer Tax ID with EIN or SSN.
- Include the recipient’s email and contact information for duty and tax collection.
For more information on tariff updates and frequently asked questions, please visit the tariff page on ups.com.